Privacy policy

Effective Date: May 20, 2025

At Quality One Mortgage (https://qualityonemortgage.com/), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or engage with our services. This policy complies with Canadian privacy laws and global standards, including Google Ads and Microsoft Advertising requirements.

1. Who We Are

Business Name: Quality One Mortgage
Branch Office: 487 Velmar Dr, Woodbridge, ON L4L 8J1, Canada
Phone: +1 416 21 7486
Email: [email protected]
Website: https://qualityonemortgage.com/

2. Information We Collect

We collect both personal and non-personal information to provide you with mortgage services, respond to inquiries, and improve your experience on our website.

Personal Information

This includes, but is not limited to:

Full name
Email address
Phone number
Residential address
Employment and income details
Mortgage needs and preferences
Credit history or consent to retrieve credit data (if applicable)

How we collect it:

Through website contact and application forms
When you communicate with us via phone, email, or online chat
From third-party credit bureaus (only with your consent)

Non-Personal Information

IP address
Browser type and version
Device type
Pages visited
Date and time of access
Referring site information

Collected via:

Cookies and tracking technologies
Analytics platforms (e.g., Google Analytics, Microsoft Clarity)

3. How We Use Your Information

We use your information to:

Process mortgage inquiries and applications
Contact you regarding your inquiry or mortgage options
Improve website functionality and user experience
Comply with legal and regulatory requirements
Send updates, newsletters, or promotional content (only with your consent)
Conduct internal reporting, audits, and analytics
Prevent fraud or abuse

We do not sell or rent your personal information to third parties.

4. Sharing and Disclosure of Information

We may share your information with:

Licensed mortgage agents and brokers affiliated with our company
Third-party lenders and financial institutions (only with your authorization)
Regulatory authorities when required by law
Service providers who assist in operating our website and business (e.g., hosting, analytics, CRM tools), bound by confidentiality agreements

5. Consent and Control

By submitting a form on our site, you explicitly consent to the collection and use of your personal information as outlined in this policy.

You may:

Withdraw consent at any time by contacting us
Request access to the information we hold about you
Correct or update your personal information
Request deletion of your data (subject to legal obligations)

To make a request, email: [email protected]

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies (such as Google Analytics and Microsoft Clarity) to:

Analyze traffic and behavior
Improve marketing efforts
Enhance user experience

You can control cookies through your browser settings. By using our site, you consent to our use of cookies.

7. Data Security

We implement industry-standard security measures to protect your data, including:

SSL encryption
Secure servers and firewalls
Restricted data access for authorized personnel only
Regular software updates and security audits

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security.

8. Advertising and Remarketing

We may use:

Google Ads
Microsoft Advertising
Social media ads

These platforms may use cookies and user behavior to display tailored ads. We do not share personally identifiable information with advertising platforms.

To opt out of personalized advertising:

9. Links to Third-Party Sites

Our site may contain links to external websites. We are not responsible for the privacy practices of those websites. Please read their policies before submitting any data.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have received data from a child, please contact us for removal.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Effective Date” and posted on this page.

12. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact:

Privacy Officer
Quality One Mortgage
📍 487 Velmar Dr, Woodbridge, ON L4L 8J1, Canada
📞 +1 416 21 7486
✉️ [email protected]